This policy explains how deposits, payments, cancellations, changes and refunds work for tours booked with Pixel Meadow Haven. It is part of our Terms & Conditions.
1. Deposit and payment
- A 10% deposit confirms your seat.
- The balance is due 45 days before departure, or in installments agreed in writing (up to 6 monthly payments).
- If the balance is not received on time, we may treat the booking as cancelled by you and apply the fees below.
2. Cancellation by you
Cancellations must be sent in writing to info@pixelmeadowhaven.com. Fees are calculated from the date we receive your notice:
| Days before departure | Cancellation fee |
|---|---|
| More than 60 days | Deposit only (10%) |
| 60–31 days | 30% of the tour price |
| 30–15 days | 60% of the tour price |
| 14–0 days or no-show | 100% of the tour price |
If airline tickets have already been issued, non-refundable fares are charged in addition according to airline rules. Travel insurance may cover these costs.
3. Changes by you
- Changing names or dates more than 60 days before departure — free of charge (only third-party fees, if any).
- Later changes are possible when suppliers allow it; we charge only the actual supplier costs plus an admin fee of $50 per person.
- You can transfer your booking to another person by notifying us at least 14 days before departure.
4. Cancellation by us
We may cancel a tour if the minimum number of travelers (6) is not reached — in that case we notify you at least 30 days before departure — or due to force majeure. You can then choose another date or tour, or receive a full refund of all amounts paid to us.
5. Unused services
No refunds are given for services you choose not to use during the tour (meals, excursions, hotel nights).
6. How refunds are paid
Refunds are made to the original payment method within 14 days after the refund is confirmed. Bank processing time may add a few days. Bank and currency conversion fees are not refundable.
7. Questions
Write to info@pixelmeadowhaven.com — we are happy to help.